Shipping Policy

Welcome to Attache Apparel! We aim to process and deliver your orders as quickly and transparently as possible. Below, you’ll find all the details regarding our shipping options, delivery timelines, tracking, and policies.

1. Shipping Options & Delivery Estimates

We ship internationally across the globe. Available shipping options and rates are calculated at checkout based on your destination and order size.

Shipping Method	Average Delivery Time	95% of Orders Delivered Within
International Express	5 business days	7 business days
Special Line	10 business days	15 business days
Standard Shipping	25 business days	30 business days

Important Notes:

• Production Time: Delivery estimates apply after order production/customization is complete.
• Unavoidable Delays: Delivery times are estimates, not guaranteed dates. Delays may occur due to local holidays, weather conditions, flight cancellations, labor strikes, or incorrect order information.

2. Order Tracking

Every order from Attache Apparel includes a tracking number. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking link so you can monitor your package in real time.

3. Accurate Contact Information & Address Changes

Please review your address and phone number carefully before completing your order.

• Updating Address or Phone Number: If you notice an error in your address or phone number, please contact us immediately at artmeetsattire@attacheapparel.com. If your order has not yet shipped, we will gladly update it for you. (Note: Any difference in shipping rates resulting from an address change will be the customer's responsibility).
• After Dispatch: Once an order has shipped, we cannot modify the delivery address or phone number.
• International Phone Confirmation: For international orders, we may contact you via email to confirm your phone number before dispatching. Packages held due to unconfirmed phone numbers will be stored for up to 90 days before disposal, with no liability for reshipment or refund.
• Incorrect Details: Attache Apparel is not responsible for missing or failed deliveries resulting from inaccurate addresses or contact numbers provided at checkout.

4. Returned to Sender & Delivery Failures

If a package is returned to our facility due to an incorrect address, being unclaimed at customs, or being refused upon delivery:

• We will notify you via email as soon as the package arrives back at our facility.
• If you would like the order reshipped, new shipping charges will apply.

If your package has not arrived after 20 days, the most common causes are missed calls from the courier, an incorrect address, or an incorrect contact number. Please email artmeetsattire@attacheapparel.com with your correct information and preferred redelivery times so we can assist.

5. Stolen, Lost, or Damaged Packages

• Damaged Items: If your items arrive damaged, please take photos of the item and packaging and email them to artmeetsattire@attacheapparel.com within 7 days of receiving your package so we can resolve the issue.
• Lost in Transit: If the carrier confirms your package was lost during transit, we will arrange for a replacement to be reshipped to you as quickly as possible.
• Delivered but Not Received: If tracking shows that your package was delivered but you cannot find it:
  1. Check around your property, porch, or garage, and ask neighbors or household members.
  2. Contact the local carrier directly with your tracking number for detailed delivery location notes.
  3. Attache Apparel cannot cover the cost of reshipping or refunding orders that have been officially marked as Delivered by the carrier.

6. Questions & Customer Support

If you have any questions about your shipment, order status, or delivery options, please reach out to our team at artmeetsattire@attacheapparel.com.